Returns Policy
For all return enquiry's please contact our friendly team at admin@priorityfashion.com.au
All purchases must be sent back within 7 days of receiving your order to qualify for a store credit.
To be considered for a return, items must arrive back to us in their original, unworn condition, all tags still attached and free from makeup, fake tan, or similar substances.
A completed returns form must be included with your parcel.
Please email us to begin your return claim, we will send you a returns form to complete to send back with your order.
Return postage costs are the responsibility of the customer, except where the item is confirmed as faulty.
Please Note: For hygiene reasons, jewellery cannot be exchanged. Please choose carefully before completing your purchase.
Sale items are final and are not eligible for return or exchange under any circumstances.
Change of mind and incorrect sizing are not eligible for a refund; however, you are welcome to return the item for a store credit.
Store credits are valid for 3 months from the date of issue.
We take great care to ensure every order is dispatched in perfect condition. If you believe your item is faulty, please contact us at admin@priorityfashion.com.au as soon as possible and return the item within 7 days of receiving it.
Once your return is received, it will be assessed and you will be notified via email of the outcome. If approved, your credit or refund will be applied back to your original payment method.
We strongly recommend using tracked postage or a reputable courier when returning items, as we are unable to issue an exchange or credit for parcels that do not reach us.
Priority Fashion reserves the right to decline any return that does not satisfy the conditions outlined above.